Going Global? Expanding into international markets is exciting, but if your Dynamics 365 CRM only supports a single language, it could be limiting your growth. Studies show that 85% of customers prefer engaging in their native language, and businesses that enable multilingual CRM support experience higher retention, stronger productivity, and improved customer satisfaction. That’s where…
The 2025 Release Wave 2 introduces powerful updates to Dynamics 365 Customer Service, with a clear focus on transforming support operations through AI-driven assistance and intelligent case management. This release is about more than just features—it’s about helping organizations deliver faster, smarter, and more consistent service across every channel. Whether you manage a growing support…
Let’s face it: the world of sales has gotten a lot more complex. You’re juggling more leads than ever, trying to build meaningful relationships, and racing to close deals. It can feel like you’re always one step behind. What if there was a way to work smarter, not just harder? AI-powered CRM features in Dynamics…
Simple Hacks to Remove Unique Business Units Dependency in System Views and Workflow Processes Business Units (“BU’s”) are a great way to structure data security and configurations between User Groups that do not share common processes and/or data in Microsoft Power Platform. One of the downsides to BU’s though, is that using them in configuration…
When you’re working with Dynamics 365 Sales (CRM), one of the biggest challenges you’ll face as a database administrator is keeping your integrations efficient. The good news is that Dynamics 365 provides Change Tracking, and our SSIS Integration Toolkit for Microsoft Dynamics 365 exposes this capability through a purpose-built EntityChanges Source Type that makes incremental…
CRM Developers Blog Post – Purely CRM The Art of Communication in Agile with DevOps: What Developers and QA Should Say in Daily Stand-Ups Our Purely CRM expert consulting team wants to share some valuable insights on what Developers communicate versus QA resources during a daily agile stand-up meeting. After all, effective communication lies at the…
Those Differences Matter! On past episodes of CRM 101, we’ve defined some important, entry-level CRM terms you’ll need to know as you begin your CRM exploration or implementation. But I still often get asked the difference between leads vs opportunities in CRM. So, let’s dive into that today. Leads A lead is a contact or company in your system that…
You: Our subscription billing is chaos – chasing renewals, fixing invoices, figuring out who’s paid. Sound familiar. If you run a SaaS business, membership program, or service-based company, you know messy billing costs both revenue and customer trust You: So, is there a fix without adding yet another complicated tool? Yes. Subscription and Recurring Billing…
Sales today isn’t just about pitches and pipelines – it’s about precision, process, and AI-powered execution. In a data-driven environment, your sales team needs more than just a CRM. They need a system that guides, automates, and adapts—just like AI. That’s where the Advanced Business Process Checklist for Dynamics 365 CRM comes in. In this…
The Dynamics 365 Sales 2025 Release Wave 2 marks a major shift in how modern sales teams operate. This release focuses on enabling truly AI-powered selling through intelligent automation, guided processes, and tighter integration with Microsoft 365. With features like the Sales Qualification Agent, advanced Sales Copilot capabilities, and a redesigned seller experience, Dynamics 365…