How to use the Creative Cloud Cleaner tool for Mac OS
Download the Cleaner Tool from Adobe.
To run the Adobe Creative Cloud Cleaner tool, double-click the AdobeCreativeCloudCleanerTool.dmg file.
Double-click Adobe Creative Cloud Cleaner tool and follow the onscreen instructions in this order:
a) Select your language from the menu in the upper right.
b) Review the Adobe End-User License Agreement: Click Accept to accept or Quit to decline (if you decline, the script stops).
c) Select an option from the menu in the upper right. For example, select CC Apps if you want to uninstall a Creative Cloud app.
d) From the table, select the app you want to clean up, and then click Cleanup Selected. (Click Clean All to clean up all installer-related files for the option you chose in step c.)
Similarly, if you are facing issues with file syncing, you might need to clean up CoreSync. To do this, first ensure that you have selected All in the pop-up menu. Then select CoreSync from the list and click Cleanup Selected.
e) (Optional) If you're unable to connect to Adobe's servers, select Fix Host File from the table to repair your host file, and then click Cleanup Selected. The Cleaner tool creates a backup of the host file (named hosts_bkup) in the same directory, which you can revert to if a problem occurs.
NOTE:The End-User License Agreement is displayed in English or Japanese, depending on the language setting of the Root user account.
When you see the message "Adobe Creative Cloud Cleaner Tool completed successfully," click Quit and restart your computer.
Once you have successfully run the Adobe Creative Cloud Cleaner tool, install your Creative Cloud or Creative Suite application.