Connecting your CRM and ERP should mean one thing: your sales team sees accurate, current data from Business Central inside Dynamics 365 Sales, and your
After working on countless Dynamics 365 Sales and Customer Service implementations, some patterns are hard to ignore. These issues don’t usually show up in the
A technician once turned up at a commercial site to service a fire alarm, only to discover another engineer had already visited that same morning
You’re three days from go-live. The migration is done, the data is in, and the client is running final validation. Then someone opens the Accounts
Key Takeaways: 1. The biggest revenue loss in field sales is invisible. It never shows up in a report; it’s the nearby visit a rep
A lot of teams assume their Dynamics 365 system is in good shape because it’s being used. Deals are getting entered, cases are logged, reports
Most organizations approach a contact center project by comparing platforms—features, licensing, and cost. That’s expected. But with Microsoft Dynamics 365 Contact Center, the platform itself
Organizations using Dynamics 365 often need more than just workflow automation. They need a reliable way to export reports, generate documents, distribute information to stakeholders,
You imported 40,000 contacts. Your duplicate rules are on. You’re looking at 6,000 dupes. You set up duplicate detection rules before the migration. You checked
We’re living through a period of incredible technological advances, and the promise of innovation seems limitless right now. Every week brings a new model or
For many organizations, Microsoft Dynamics 365 Customer Service starts with case management. It provides structure, visibility, and a central place to track customer issues. However,
Your inbox doesn’t pause at 6pm. Your competitors aren’t waiting either. So why is your AI still sitting idle, waiting to be asked? Microsoft Scout,
