July 1, 2026

When should you start using metrics in a CRM or field service system? In most CRM and service projects, metrics don’t show up right away.

Introduction Customer service teams today are not just managing people anymore. They are managing a mix of human reps and AI agents working side by

“Agent” might be the most overworked word in enterprise AI right now. Copilots living inside Microsoft 365, chatbots answering supplier questions, autonomous systems coordinating whole